BTO-CS230

Dear caana,
We'll submit this suggestion to BTO team for consideration again. But we can't promise the result. Hope you can understand. And as CS we're always trying our best to help players within our rights.
Best regards!

caana

Dear BTO-CS230

We are already aware what it means when a topic is "submitted to the appropriate department for consideration and/or discussion" since it has been the staple copypaste answer each and every moderator has given in the past 8 months over similar requests to fix this same issue. I do not think another submission will make any difference.

As I understand it now, your response is that you do not want to fix it, but you have a protocol that states that you must say so in a very polite and indirect way that you believe will make players happy. Please confirm if I understand you correctly?

While I sincerely thank you for replying to me within your rights, I would still suggest that BTO changes its protocol on forum replies to better fit your target audience.

From my perspective, it is very insulting to feel that the only contact BTO allows its clients is a moderator who has no rights whatsoever to help or even reply coherently, as this only makes me feel that you are intentionally wasting my time with responsability avoidance.

Unfortunately for you, players are a source of revenue for you and bad customer service does not tend to make your clients spend more.

BTO-CS223

Dear caana,
Please trust that we CSs must pass all player’s feedback and suggestions to related department, but we are sorry that we do not have right to decide which suggestion would be implemented.
As we said we care for all players’ feedback, actually this thread has been submitted days ago, and I think good news is coming soon. Let’s look forward to that day.
Thanks a lot for your support.

ChrisA

me personaly.  It is ok as it is.

Simple.

Person is being impeached, you know this before you go to the next window.

Either you Approve ( agree)
or
Disapprove (don't agree)

If you don't know the definition of those, look it up before you cast your vote.

reddo

Dear Jesus!,
BTO-CS210 Posted at 2/26/2010 15:01

That made me lol
sorry for the offtopic.

On topic:

I have to agree, the current layout can be confusing...

caana

me personaly.  It is ok as it is.

Simple.

Person is being impeached, you know this before you go to the next window.

Either you Approve ( agree)
or
Disapprove (don't agree)

If you don't know the  ...
ChrisA Posted at 10/29/2010 06:13

Its not that we dont know what approving means, just by definition, politicians have approval/disapproval ratings, NOT impeachments.

If you find it "clear" enough, then why did you have the need to put (agree) and (don't agree) in brackets? - The word agree implies that we are talking about the IMPEACHMENT, while words like "support" or "approve" can either refer to "Approve Candidate" or "Approve Impeachment" - which have totally opposite meanings.

caana

Dear BTO-CS223

This thread, and others on this forum that discuss the same issue started in Februrary 2010 and the first BTO reply that stated that it has been submitted is over 8 months old, not just a few days.

BTO-CS233

Dear caana,
BTO was first put online internationally in Jan 2010. So you suggested we change in Feb 2010. Come on. We need to watch other players' attitudes. It is not a discussion that decides where the game goes. And when we say "submitted", there are no unspoken words as unlike you might have thought otherwise. We are the connection, "submitting" is all we could do. Also thank you for your concern and continued support to BTO. Enjoy the Halloween.